Returns Policy

Returns Policy

At Zamoori, every fragrance sample is freshly prepared to order, which means each one is unique to your selection. Because of this, our returns policy is slightly different from standard retail.

Non-Returnable Items

Fragrance samples are decanted and rebottled specifically for you in the size you choose (1ml, 2ml, 5ml, 10ml, 15ml). Under the Consumer Contracts Regulations 2013, Regulation 28(1)(b), these products are classed as made-to-order and are non-returnable once preparation has begun.

For hygiene and safety reasons, we also cannot accept returns on any product that has been opened, used, or unsealed.

Order Cancellations

  • You may request a cancellation within 24 hours of placing your order, provided preparation has not yet started.

  • Once your order is in progress, cancellations are no longer possible.

  • Bulk orders (6 units or more of the same product) are considered final sale and cannot be cancelled.

Faulty or Damaged Goods

If your order arrives faulty, leaking, or damaged in transit, please contact us immediately at sales@zamoori.co.uk with photographic evidence.

In such cases we will:

  • Offer a replacement, or

  • Provide a refund, and

  • Cover reasonable return postage costs (if applicable).

Please note: for us to process a refund on a damaged parcel, the courier may require that the package was signed for as damaged on delivery.

Returns We Cannot Accept

We cannot process returns for:

  • Samples or products that have been opened or used

  • Goods returned without prior agreement

  • Items returned outside of agreed timeframes

How to Contact Us

If you need help with an order issue, email us at sales@zamoori.co.uk within 3 days of receiving your parcel. Please include your order number, a description of the issue, and photos if relevant.